Customer experience professional with over 18 years experience leading departments and teams through strategic planning, design and development of products and services for multi-channel experiences. Extensive experience leading complex engagements with cross functional teams with a focus on the delivery of a product that aligns business goals with customer needs and implementable in an agile execution framework. Envisioned and implemented strategies and roadmaps for transactional, content management, e-commerce and digital applications for clients like IBM, UPS, SAP, Time Warner Cable, Audi of America, Ziff Davis publications, IHG and Sony. Strong collaborator, manager and mentor. Highly skilled in framing complex engagements and identifying immediate MVPs. Well versed in both waterfall project management as well as the more result driven agile SCRUM methodology.